Sustainable & Responsible

Running our business in the long-term interests of our members.

Why is it important?

As a mutual, it's always been our responsibility to do business in a sensible way that puts our members' interest first. That means always operating to the highest levels of trust and integrity in everything we do, whether that's making considered lending decisions, or working with borrowers in financial difficulty.

What we're already doing

Planning for all eventualities

Our Liquidity Coverage Ratio of 194% in 2015 exceeded the regulatory minimum of 100%. This makes the Society well placed to withstand a stress scenario in the economy further protecting our members' money.

Staying lean

With a low cost-to-income ratio of 36% in 2015, we're running an efficient business that's able to keep investing in the areas that matter most to our members.

Listening to our members

Over 1,000 members have registered to join our new online forum, TalkingPoint, helping to give us an ever better understanding of what they need from us. Take a look and get involved here.

Our 2017 - 2020 targets

  • Keep our CET 1 Capital ratio above 14%. This is a key indicator showing the level of reserves available to the Society to insulate it from future problems.
  • Achieve a below-industry-average number of upheld complaints from the Financial Ombudsman Service.
  • Increase the number of active TalkingPoint members to 2,500.

Discover how else we're making a difference


Money & Homes

Helping members save for the future and buy the home they want

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People & Places

Looking after our colleagues and the places where we operate.

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Members & Communities

Caring for our members and the communities they live in

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