Protect yourself against fraud

We're committed to helping you protect yourself from fraud.

Fraudsters use many ways to steal your money or identity. That's why we've put together some fraud awareness information to help you protect yourself against fraud and reduce the risk of becoming a victim.

Our fraud guides

Identity fraud

Identity fraud is one of the fastest-growing crimes in the UK. If someone steals your personal details and uses them fraudulently, it's known as identity fraud.


Find out about Identity fraud and how to protect yourself

How fraudsters steal your details

Whether it’s by email, phone or social media, fraudsters use many ways to get your information.

Suspicious messages

Have you received any strange emails or text messages urging you to do something?

Suspicious calls

Have you received any unexpected calls, wanting you to act on something immediately?

Social media

How private are your details on social media and why it matters?

Explore fraudsters tactics and how to keep yourself safe

Common scams

Explore the most common scams and what to do to keep your money and personal details safe.


Common scams

Cheque fraud

Everything you needed to know about cheque fraud to keep yourself safe


Cheque fraud

Fraud prevention

How we protect you

  • We always validate the identity of our customers

  • We use various security measures

  • We monitor potential fraudulent and suspicious behaviour on our members accounts.


Learn more on how we protect you

Tips to help keep your accounts safe

  • Choose a strong password which cannot be easily guessed.

  • Regularly check your accounts - please report any unusual activity to us.

  • Never share your online banking details with anyone


See our full list of Do's and Dont's

Reporting fraud

If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us please report it to us immediately.

0113 225 7777(Lines open 24 hours a day)

We may monitor or record our calls for security purposes.

You can also report this to Action fraud on 0300 123 2040 (Lines open 24 hours a day)

Looking for more information

We are supporters of the Take Five fraud awareness campaign led by FFA UK which offers impartial advice to help everyone protect themselves from financial crime


Take five

Little book of scams

A comprehensive guide on fraud prevention produced by the Metropolitan police.


Little book of scams (2.70mb)

This information is intended as a guide only, and is not exhaustive of the ways in which fraud can occur, or the ways in which you can protect your information.