People & Places

Looking after our colleagues and the places where we operate

Why is it important?

Plans are nothing without people. The Society is committed to giving its colleagues great working environments and the opportunity to achieve their potential, whilst also playing its part in the wider world by making its branches and offices more energy efficient.

What we're already doing

Nurturing talent

In 2016, 100% of those starting an apprenticeship with us continued into a permanent role. In the same year, more than 160 colleagues achieved a professional qualification and the Society introduced career transition workshops aimed at supporting people who are ready to take the next step in their career.

Diversity and inclusion

In 2016, we signed up to the Women in Finance Charter to show our commitment to building a more balanced and fair industry. We also achieved Investors in Diversity Stage 1 accreditation, demonstrating our commitment to keep improving equality, diversity and inclusion in the workplace.

Reducing energy consumption

In 2016 the Society moved into new offices in the North East of England, featuring solar thermal panels and rainwater harvesting. We also started the process of installing energy-efficient LED lighting across all our branches, which uses around 80-90% less energy than regular lighting.

Colleague Engagement

In 2016 the Society retained its 1 star Best Companies accreditation. Engagement across the business has risen from 70% in 2013 to 78% in 2016, reflecting the Society’s commitment to providing a great place to work.

Our 2017 - 2020 targets

  • Achieve above-average colleague engagement scores of over 70%.
  • Recycle all paper and use 100% green tariff energy from our energy suppliers.
  • Reduce carbon emissions across the business by 150,000 kg of CO2.

Discover how else we're making a difference


Money & Homes

Helping members save for the future and buy the home they want.

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Members & Communities

Caring for our members and the communities they live in.

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Sustainable & Responsible

Running our business in the long-term interests of our members.

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