People & Places

Looking after our colleagues and the places where we operate

Why is it important?

Plans are nothing without people. That's why one of our first responsibilities is to giving our colleagues great working environments, and the chance to achieve their potential and deliver the best possible service for members. We're also playing our part in the wider world by making our branches and offices more energy-efficient.

What we're already doing

Nurturing talent

In 2015, 83% of those starting an apprenticeship with us continue in a permanent role. In 2016 alone, more than 200 colleagues achieved a professional qualification.

Diversity and inclusion

In 2016, we signed up to the Women in Finance Charter to show our commitment to building a more balanced and fair industry. We also achieved Investors in Diversity Stage 1 accreditation in 2016, demonstrating our commitment to keep improving equality, diversity and inclusion in the workplace.

Reducing energy consumption

In 2016, we started the process of installing energy-efficient LED lighting across all our branches. This uses around 80-90% less energy than regular lighting.

Our 2017 - 2020 targets

  • Achieve above-average colleague engagement scores of over 70%.
  • Recycle all paper and use 100% green tariff energy from our energy suppliers.
  • Reduce carbon emissions across the business by 150,000 kg of CO2.

Discover how else we're making a difference


Money & Homes

Helping members save for the future and buy the home they want.

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Members & Communities

Caring for our members and the communities they live in.

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Sustainable & Responsible

Running our business in the long-term interests of our members.

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